Website privacy policy

Last updated: November 15, 2026 · This is a translation; the Spanish version governs.

This policy explains how personal data is handled on the website alterexia.com. Alterexia apps, such as ADAPTIVE, have their own privacy policy, shown inside each app, which governs the use of that app.

Data controller

What data we process

• This site uses no forms, no tracking cookies and no third-party advertising or analytics tools. Language preference is handled by each page’s address.
• Emails you send us. If you write to soporte@alterexia.com or social@alterexia.com, we process your name, email address and what you tell us, only to reply and, if you ask, to give you early access to our products.
• Technical connection data. Our hosting and security provider, Cloudflare, processes data such as IP address and browser type to deliver pages and protect the site against abuse.

Purposes and legal basis

We process this data to answer requests, manage early access and keep the site secure, under Colombian Law 1581 of 2012 and its regulations. By writing to us, you authorize the processing of your data to answer your request.

Who we share it with

We do not sell or transfer your data. Only the providers needed to run the site and email take part (Cloudflare, for hosting and security, and our email provider), and they may process data outside Colombia with adequate safeguards.

Your rights

You may access, update and correct your data, request proof of your authorization, be informed about its use, revoke your authorization or request deletion, and file complaints with Colombia’s Superintendence of Industry and Commerce (article 8, Law 1581 of 2012). To exercise them, write to social@alterexia.com. We answer inquiries within ten business days and claims within fifteen business days, under articles 14 and 15 of that law.

Retention

We keep emails as long as needed to handle your request and meet legal obligations, and then delete them.

Changes

If we change this policy, we will publish the new version on this page with its date.